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n Customer Service
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Providing Good Internal Customer Service
Internal Customer Service - Personal Support and Conflict
Internal Communication
Meeting Internal Customer Needs
What is Internal Customer Service?
Customer Types - Mrs Picky
Customer Types - Mrs Arrogant
Customer Types - Mr Rude
Customer Types - Mr Chatty
Complaints - Check It's Carried Out
Complaints - Agree a Course of Action
Complaints - Ask the Right Questions
Complaints - Sympathise With the Customer
Complaints - Listen to the Customer
